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Care and Care+

Care

Apptimized Care is one of the Apptimized services that provides access to a store, where a user can track the version package of the application which is packaged according to a standard procedure and is ready for use. 

The latest application versions available for orders within 2 hours release of the update by the vendor, and ready for download within seconds after the request.   

Note. The "Updates" option appears in the project menu after it is initiated in the project settings by the project administrator. 

Apptimized sends the follow-up email when the user has accessed the Apptimized Care: 

CareLetter.png 

Apptimized Care interface 

The Care is available under the Project menu > Updates 

care_1.png

Apptimized shows the following screen when clicking Updates button:

Care Table.png

The screen above shows the default Apptimized Portal interface when several applications are added. 

Care groups data into six categories: 

Table 1. Care data categories 

Category 

Details 

Vendor 

This category provides the details about the application’s vendor (e.g., Tim Kosse) 

Software 

This category provides the details about the application’s name (e.g., FileZilla) 

Latest version 

This category provides information about the newest version of the application released by the vendor and available in the Apptimized Platform. 

Autopush

This category shows if Autopush is active.

Your version 

This category provides information about the latest version of the application that is pinned within the recent user’s activities in the Care page. 

The following colors are implemented to indicate the current state of the monitored application: 

Green.png - The latest version is available in the user’s packaged application portfolio 

Orange.png - The newer version (in comparison to the one a user has in portfolio) has been released by the vendor 

Red.png - The version a user has in the packaged application portfolio is outdated. This means that there are two or more recent releases of the application provided by the vendor 

  

Note. The application version can be pinned in the following cases: 
1. A user started the application package monitoring (Project menu > Updates option > Track updates button > Select the application > Save button) 

2. A user requested to process the latest version of the application (Actions column > Process version packages section > Select the Windows bitness > Select PSADT or Intunewin package > Download package or Push to SCCM / Intune > Confirm update software > Yes button) 
3. A user changes the version of the application package (Actions column > Versions button > Process package column > Select the application’s version > Download package or Push to SCCM / Intune > Confirm update software > Yes button) 
4. A user changes the version of the application manually (Actions column > Edit button > Your version field > Enter the numeric value > Save button) 

Servicing option 

This category provides information on whether the Care or Care+ service is enabled. 

The following options are available: 

  • Care - indicates that Care service is enabled;
  • Care+ - indicates that Care+ service is enabled;
  • -  indicates that none of the services are enabled. 

Actions 

This category enables a user to provide the activities under the monitored applications. 

The following actions are available: 

  • Process version packages for Windows 32 bit, Windows 64 bit 
  • Versions 
  • Edit 
  • Untrack 
Application Versions Page

The separate window with all available application versions is available under Actions column > Versions option.

Versions.png

When successful, Apptimized shows the following screen:

versions_PSADT_Label.png

The page displays all available versions of the selected application, including release date and release type information, and allows processing of source files and default packages for a selected version.

The Process default package column displays available default packages for the selected version. The PSADT label indicates the PSADT version used to build the package.

The version table supports search by Version column, sorting by Version and Release Date.

The Release Date column displays the vendor release date using user date/time formatting.

New request 

New package request 

The option to track an application package and add it to the monitoring list is available under the Track application button > Select the best matching application > Save button. 

care_4.png

Keyword search mode available. 

care_5.png 

The application appears in the list of monitored applications when successful: 

care_6_2.png

Apptimized notifies the user when the request is submitted. The following screen provides an example of the notifications:

care_17.png 

New application request 

The option to create a request to add an application to the Update monitoring list is available under the Missing an application? button. The Apptimized Team will check the possibility to add the application to the Update monitoring list. 

сare_7_2-2.png

Apptimized shows the modal window when successful: 

care_21-2.png

Enter the value in the Vendor name field > Enter the value in the Software name field > Request button. All required fields are marked with an asterisk *.

Apptimized notifies the user when the request is submitted. The following screen provides an example of the notification: 

RequestforanewAppUpdates2024.png

Apptimized sends the following email when the application can be added to the Care list of apps.

Updatesrequestisapproved2024.png

Apptimized sends the following email when the application can't be added to the Сare list of apps. 

Updatesrequestrejected2024.png

Update the application’s version 

The option to update the application’s version is available under: 

  • Your version column > Click on the highlighted application version > Process package column > Select the application’s version > Select the packaging format > Download Package/Push to SCCM as Application / Push to Intune buttons > Confirm update software > Yes button). 

CareVersion2024.png

  • Actions column > Process version packages section > Select the Windows bitness > Select PSADT or Intunewin package > Download package or Push to SCCM / Intune > Confirm update software > Yes button) 

CareProcessVersion2024.png 

  • Actions column > Versions button > Process package column > Select the application’s version > Select the packaging format > Download Package/Push to SCCM as Application / Push to Intune buttons > Confirm update software > Yes button). 

CareUpdateVersion2024.png

Note. In the case of the packages are not available for a new update version for a time, Apptimized shows the following screen: 
care_16-2.png

  • Actions column > Edit button > Edit software modal window > Your version field > Enter the numeric value > Save button. 

CareEditButton.png

1 UM Settings.png

 Edit monitored application settings 

The option to change settings of the monitored application is available under the Actions > Edit button. Apptimized shows the modal windows when successful: 

2 Care Settings.png 

All required fields are marked with an asterisk *. 

The option to change the version of the application manually is available under the Your version field. 

 
The option to create the Apptimized packaging request for the monitored application is available under the Сreate package request on update option. The following options are available  

Option 

Description 

Care 

This option enables the Care service (see Care) 

Care+ 

This option enables the Care+ service (see Care+)  

 Care option is enabled by default. 

General Tab

Table 2. Packaging request 

Option 

Description 

Packaging technology 

This option indicates which packaging technology should be implemented by Apptimized specialists. 

The following packaging technologies available: 

  • Apptimized PowerShell Wrapper (based on PSADT) 
  • Intunewin 

This option is required. 

Both technologies enabled by default. 

Target platforms

This option indicates which packaging platform should be implemented by Apptimized specialists. 

The following packaging platforms available: 

  • Windows 10 64 bit 

 

This option is required. 

Packaging platform option is enabled by default. 

Bitness 

This option indicates the bitness of the created package. 

The following options available: 

  • x86 
  • x64 

This option is required. 

Both options enabled by default. 

Application manager 

This option allows to set up default user assignee for managing application (downloading, editing, deploying, untracking). 

Discovery document 

This option allows to upload the discovery document of the application provided by the Apptimized team. 

Application language

Specifies the default language of the application included in the delivered Care package.
To modify the default language, the Customizer must be enabled in the project.

Note. The multiple-choice option is available in the Package types and Bitness fields. 

Updates Configuration

A user goes to Administration > Settings > Updates Sections

The Updates section in the Administration > Settings menu includes three parts: General, Intune, and SCCM. Below is a description of each section and its available options:

Updates_Settings_General.png

Table 3. Updates Settings

Section

Description

Options

General

Configure general settings for updates and notifications.

  • Enable Updates: Enables the Updates feature for Care and Care+ applications.
  • Enable Vulnerability Notifications: Sends email notifications when application vulnerabilities are detected.

Intune

Predefine default templates for Intune Auto-Push Deployments.

  • Set default Intune Assignment Template.
  • Configure default Intune Template for streamlined deployments.

SCCM

Predefine default templates for SCCM Auto-Push Deployments.

  • Set default Deployment Type Template.
  • Configure default Deployment Template SCCM application pushes.

The Intune section in the Updates settings allows configuring default templates for Intune Auto-Push deployments. Below are the available options:

Intune_Autopush_general.png

Table 4. Intune Settings

Option

Description

Required

Enable Auto-Push

(checkbox)

If enabled, additional options for configuring Intune Auto-Push are displayed.

no

Intune Environment

Specifies the target Intune environment for deployments,

yes

Intune Template

Predefined template for configuring application deployment settings in Intune.

yes

Intune Assignment Template

Optional template for assigning applications to groups or users in Intune.

no

The SCCM section in the Updates settings allows configuring default templates for SCCM Auto-Push deployments. Below are the available options:

SCCM_General_Autopush.png

Table 5. SCCM Options

Option

Description

Required

Enable Auto-Push

(checkbox)

If enabled, additional options for configuring SCCM Auto-Push are displayed.

no

SCCM Environment

Specifies the target SCCM environment for deployments,

yes

Deployment Type Template

Predefined template for configuring application deployment settings (e.g., installation methods, rules).

yes

Deployment Template

Predefined template for configuring deployment settings (e.g., scheduling, user experience settings).

no

Intune Push Tab

Carepush.pngThe option to access the Intune Push settings is available under Updates > Actions > Edit > Customizer > Intune Push.

Customizer_ Intune Push.png

Table 6. Push

Option 

Description 

Intune Environment

This option allows choosing an appropriate environment.


Intune Template

This option allows choosing created templates.

Intune Assignment Template

This option allows choosing assignment templates.

image.pngimage.png

EnablingThe option to enable Auto-Push is available inunder the Auto-Push checkbox. Auto-Push must be enabled at the project level for this option to be available.

EnablingThe option to enable Supersedence is available inunder the Supersedence checkbox. 

Auto-The option to enable auto-push for the latest version is available under the "Install the latest version"version. checkbox.

Apptimized shows the following screen when successful: 

image-1683726876552.png

App versions older than the current ones are cleared during the autopush process.

MicrosoftTeams-image (16).pngimage.png

A "Create Assignment Template" button allows creating assignment templates:

care_create_assignment_template.pngCustomizer_ Create assignment template.png

Apptimized shows the following screen when successful: 

image.png

EditingThe ofoption templateto edit assignment settings is available:available under the End user notifications, Availability, Installation deadline, and Restart grace period fields. The Edit required assignment modal window opens when successful.

editing_templates_care.pngCustomizer_ Edit assignment template.png

Table 7. Editing Template

Option 

Description 

End User Notifications

This option allows choosing to show all toast notifications, showshow toast notifications for computer restarts or hide all toast notifications.


Delivery Optimization Priority

This option has two functions: "content download in foreground" and "content download in background".

Time Zone

This option allows choosing an appropriate time zone.

Application Availability

This option allows specifying when the app is downloaded to the user's device.

Application Installation Deadline

This option allows specifying when the app is installed on the targeted device. When more than one assignment is made for the same user or device, the app installation deadline time is picked based on the earliest time possible.

Restart Grace Period

This option allows starting as soon as the app installation has finished on the device. When the setting is disabled, the device can restart without warning.

Device Restart Grace Period

The default value is 1,440 minutes (24 hours). This value can be a maximum of 2 weeks.

Restart grace period will be Enabled by default. 

When installing the app, the following window will appear:

grace_period.jpg

SCCM Push Tab

The option to access the SCCM Push tab allows users to configure settings for pushing applications to SCCM (System Center Configuration Manager). Below is aavailable detailedunder explanationUpdates of> theActions options> displayedEdit in> theCustomizer image:> SCCM Push.

SCCM_Push_General.pngCustomizer_ SCCM Push.png

Table 8. SCCM Push

Option 

Description 

Required

Example

SCCM Environment

SelectThis field defines the target SCCM environment,environment where the application will be deployed.


yes

"Demo Environment"

Deployment Type Template

ChooseThis a predefined template thatfield defines the deployment type settings,template suchused asfor installation methods and deployment rules.

 

yes

"Demo Deployment Type Template"

Deployment Template

SelectThis afield templatedefines forthe deployment configuration,configuration template, including scheduling and user experience settings.

 

no

"Demo Deployment Template"

Enable Auto-Push

AutomatesThis option enables automatic application deployment to SCCMSCCM. withoutThe manualoption intervention.

is

available

when Auto-Push is

no

enabled at the

Checkboxproject

(Enabled/Disabled)level.

Install the latest version

AutopushThis foroption enables automatic deployment of the lateslatest available application version into SCCM immediately.

no 

Checkbox

(Enabled/Disabled)SCCM.

Enable Supersedence

AllowsThis anoption enables application to supersede an older versionsupersedence during deployment.

 

no

Checkbox

(Enabled/Disabled)


Auto-Push Workflow 
  • When Enable Auto-Push is checked:
    1. The application is automatically exported to SCCM using the selected templates.
    2. YouUser can specify whether the deployment applies to x86x64, or both architectures (if applicable).
    3. No further manual actions are required for deployment initiation.
    4. Ensure that the SCCM environment and templates are properly configured to avoid deployment issues.
  • Use Case for Auto-Push:
  • Automating deployments for routine application updates or large-scale rollouts.
  • Reducing manual steps in the SCCM deployment process.

Untrack applications  

The option to exclude the application from the list of monitored applications is available under the Actions column > Untrack button: 

Untrackapp2024.png 

The option to exclude all applications from the list of monitored applications is available under the Untrack all applications button: 

Group 16.png

Notifications  

Apptimized notifies the user when the new package version is available. The following screen provides an example of the email notification: 

MicrosoftTeams-image-(58).png 

Apptimized notifies the user when the application package track request is resubmitted. The following screen provides an example of email notification:

MicrosoftTeams-image-(59).png

Care+

Apptimized Care + is a fully configurable automated application lifecycle management and packaging service.

The "Care +" option appears in Updates after it is initiated in the project settings by the project manager. 

Apptimized shows the following screen when clicking Updates button:

Care+main.png

The screen above shows the default Apptimized Portal interface when several applications are added. 

Care+ and Care groups data into six categories: 

Table 1. Care+ and Care data categories 

Category 

Details 

Vendor 

This category provides the details about the application’s vendor (e.g., Tim Kosse) 

Software 

This category provides the details about the application’s name (e.g., FileZilla) 

Latest version 

This category provides information about the newest version of the application released by the vendor and available in the Apptimized Platform. 

Autopush

This category shows if Autopush function is active.

Your version 

This category provides information about the latest version of the application that is pinned within the recent user’s activities in the Care page. 

The following colors are implemented to indicate the current state of the monitored application: 

 Green.png - The latest version is available in the user’s packaged application portfolio 

Orange.png - The newer version (in comparison to the one a user has in portfolio) has been released by the vendor 

Red.png - The version a user has in the packaged application portfolio is outdated. This means that there are two or more recent releases of the application provided by the vendor 

  

Note. The application version can be pinned in the following cases: 
1. A user started the application package monitoring (Project menu > Updates option > Track updates button > Select the application > Save button) 

2. A user requested to process the latest version of the application (Actions column > Process version packages section > Select the Windows bitness > Select PSADT or Intunewin package > Download package or Push to SCCM / Intune > Confirm update software > Yes button) 
3. A user changes the version of the application package (Actions column > Versions button > Process package column > Select the application’s version > Download package or Push to SCCM / Intune > Confirm update software > Yes button) 
4. A user changes the version of the application manually (Actions column > Edit button > Your version field > Enter the numeric value > Save button) 

Сare/+ 

This category provides information on whether the Care or Care+ service is enabled. 

The following options are available: 

    Care - indicates that Care service is enabled; Care+ - indicates that Care+ service is enabled; -  indicates that none of the services are enabled. 

    Actions 

    This category enables a user to provide the activities under the monitored applications. 

    The following actions are available: 

      Process version packages for Windows 32 bit, Windows 64 bit  Versions  Edit  Untrack 

      New package request 

      The option to track an application package and add it to the monitoring list is available under the Track application button > Select the best matching application > Save button. 

       SelectingAppsCare+.png

      The application appears in the list of monitored applications when successful.

      New application request 

      The option to create a request to add an application to the Update monitoring list is available under the Missing an application? button. The Apptimized Team will check the possibility to add the application to the Update monitoring list. 

      сare_7_2-2.png

      Apptimized shows the modal window when successful: 

      care_21-2.png

      Enter the value in the Vendor name field > Enter the value in the Software name field > Request button. All required fields are marked with an asterisk *.

      Update the application’s version 

      The option to update the application’s version is available under Actions >Versions: 

      Versions Care+.png

      Apptimized shows the following screen:

      Versionsupdatecareplus.png

      Editing Monitored Application Settings

      The option to edit the application’s settings is available under Actions >Edit:

      Editingappssettingscareplus.png

      Table 2. Editing Settings

      Option 

      Description 

      Your Version

      This category provides information about the latest version of the application.

      Send Notifications by Project Role or Group membership

      This checkbox enables sending notifications.

      Send Notifications to Specific Users

      This option allows choosing specific users by providing their emails. 

      Lifecycle Servicing Option

      This option provides information on whether Care or Care+ service is enabled. 

      Package type

      This option indicates which packaging technology should be implemented by Apptimized specialists. 

      Target platforms

      This option indicates which packaging platform should be implemented by Apptimized specialists.

      Packaging platform option is enabled by default. 

      Urgent

      This option gives an opportunity to speed up the packaging process. Please clarify the deadlines with your project manager.

      Bitness 

      This option indicates the bitness of the created package. 

      The following options available: 

        x86  x64 

        This option is required. 

        Both options enabled by default. 

        Application Manager 

        This option allows setting up default user assignee for managing application (downloading, editing, deploying, untracking). 

        Comment

        This field gives an opportunity to provide description to auto generated issues and suggestions.

        Discovery Document 

        This option allows uploading the discovery document of the application provided by the Apptimized team. 

        Trigger 

        This option allows defining events to control the frequency of update package delivery. 

        The following triggers available:

          Version-based Time-based Security release-based

          Customizer

          Customizer is the next evolution of our Care product, allowing customers to apply custom settings ensuring every Care package meets their requirements. 

          How to access Customizer 

          To enable Customizer in a project, navigate to Project Settings and select the corresponding checkbox. 
           
           image1.png

          Note: If the checkbox is not visible in the settings, contact the Apptimized support team or the designated contact person from Apptimized to request the necessary permissions. 

          Customization settings overview 

          All custom configurations are stored under the “Updates – Customization” and “Updates – Wrapper” sections in the project settings. These settings apply to all Care packages enabled within the project.  

          The Customization tab contains the following settings: 

           image2.png

          Table 1. Configuration settings 

          Configuration 

          Description 

          Package Name 

          Defines the naming convention for packages 

          Detection method script template 

          Specifies the script template used to verify successful installation and uninstallation during Intune deployment 

          Disable auto-update functionality 

          Enables or disables application auto-update functionality (if supported) 

          Remove desktop shortcuts 

          Removes desktop shortcuts or leaves them based on the vendor’s default behavior 

          Pressing the Save button opens the Confirm the action modal window. The modal window allows to select whether to apply the updated settings to all existing Care applications in the project or only to new ones.

          The Yes button applies the settings to all existing Care applications, while the No button applies them only to new ones.

          12626.png

          The Wrapper tab configures the PowerShell App Deployment Toolkit (PSADT) template and includes the following settings: 

          12628.png

          Table 2. Wrapper settings 

          Configuration 

          Description 

          Deployment Mode 

          Defines the package installation mode (Silent, Interactive, or Non-Interactive) 

          Installation logs location 

          Specifies the log file path for PSADT and package logs 

          Branding location 

          Configures the registry key path used for package branding 

          Custom Logo 

          Sets a custom logo for the PSADT installation window (preferred format: .ico, 64×64). The Set default option restores the default logo.

          Custom Banner 

          Sets a custom banner for the PSADT installation window (preferred format: .png, 450×50). The Set default option restores the default banner.

          Per-application settings

          In addition to the customization settings applied to all applications within a project, there is an option to configure each application individually with additional customization options.

          To access per-application settings, navigate to the Updates page > click the Actions (three-dot) button > select Edit for the desired application.

          image1.png

          All available settings are displayed under the Care – Customizer submenu item.

          image2.png

          Per-application settings include three main sections, each offering different customization options: General, Additional, and Advanced settings.

          General per-application settings include the same configurations available in the project settings, providing the option to overwrite them at the application level.

          image3.png

          Table 3. General per-application settings

          Configuration 

          Description 

          Detection method script template 

          Specifies the script template used to verify successful installation and uninstallation during Intune deployment

          Disable auto-update functionality 

          Enables or disables application auto-update functionality (if supported)

          Remove desktop shortcuts

          Removes desktop shortcuts or leaves them based on the vendor’s default behavior

          Application language

          Specifies the default language of the application included in the delivered Care package

          Additional per-application settings display the default values for installation parameters and applications to close within the Care package. These values can be modified as needed to meet specific application requirements.

          image4.png

          Table 4. Additional per-application settings

          Configuration 

          Description 

          Installation parameters

          Specifies the set of parameters applied to the application source file during the installation process

          Apps to close 

          Specifies the list of processes that are closed during package installation and uninstallation

          Advanced per-application settings allow adding PowerShell scripts and files to enable additional customization options.

          image5.png

          Clicking the Add PowerShell Script button opens a modal window where a PowerShell script can be added to be included in the final generated Care package.

          image6.png

          Table 5. Add PowerShell script modal window

          Configuration 

          Description 

          Section

          Specifies the section where the PowerShell script will be included (Pre-Installation, Installation, Post-Installation, Pre-Uninstallation, Uninstallation, or Post-Uninstallation)

          Architecture 

          Defines the package architecture(s) to which the PowerShell script applies

          Comment

          Adds a comment above the PowerShell script to describe the action it performs

          PowerShell script

          A multiline section that may include PowerShell and PSADT cmdlets to be added to the final generated Care package

          Clicking the Add File button opens a modal window where files (up to 100 MB in size) can be added to the package. These files can later be used within PowerShell scripts to include additional configuration files, license files, or prerequisite installers.

          image7.png

          Table 6. Add file modal window

          Configuration 

          Description 

          Upload file

          Field used to upload a file to the package

          Applicable for architecture 

          Defines the package architecture(s) to which the file will be added

          Location

          Specifies the package folder where the file should be placed (custom subfolders are created automatically if needed)

          After making the necessary changes, click the Save button. Clicking the Reset button restores default values for all fields but does not remove PowerShell scripts or added files.

          Intune Push Tab

          The option to access the Intune Push settings is available under Updates > Actions > Edit > Customizer > Intune Push.

          Customizer_ Intune Push.png

          Table 6. Push

          Option 

          Description 

          Intune Environment

          This option allows choosing an appropriate environment.


          Intune Template

          This option allows choosing created templates.

          Intune Assignment Template

          This option allows choosing assignment templates.

          image.png

          The option to enable Auto-Push is available under the Auto-Push checkbox. Auto-Push must be enabled at the project level for this option to be available.

          The option to enable Supersedence is available under the Supersedence checkbox.

          The option to enable auto-push for the latest version is available under the Install the latest version checkbox.

          Apptimized shows the following screen when successful: 

          image-1683726876552.png

          App versions older than the current ones are cleared during the autopush process.

          image.png

          A "Create Assignment Template" button allows creating assignment templates:

          Customizer_ Create assignment template.png

          Apptimized shows the following screen when successful: 

          image.png

          The option to edit assignment settings is available under the End user notifications, Availability, Installation deadline, and Restart grace period fields. The Edit required assignment modal window opens when successful.

          Customizer_ Edit assignment template.png

          Table 7. Editing Template

          Option 

          Description 

          End User Notifications

          This option allows choosing to show all toast notifications, show toast notifications for computer restarts or hide all toast notifications.


          Delivery Optimization Priority

          This option has two functions: "content download in foreground" and "content download in background".

          Time Zone

          This option allows choosing an appropriate time zone.

          Application Availability

          This option allows specifying when the app is downloaded to the user's device.

          Application Installation Deadline

          This option allows specifying when the app is installed on the targeted device. When more than one assignment is made for the same user or device, the app installation deadline time is picked based on the earliest time possible.

          Restart Grace Period

          This option allows starting as soon as the app installation has finished on the device. When the setting is disabled, the device can restart without warning.

          Device Restart Grace Period

          The default value is 1,440 minutes (24 hours). This value can be a maximum of 2 weeks.

          Restart grace period will be Enabled by default. 

          When installing the app, the following window will appear:

          grace_period.jpg

          SCCM Push Tab

          The option to access the SCCM Push settings is available under Updates > Actions > Edit > Customizer > SCCM Push.

          Customizer_ SCCM Push.png

          Table 8. SCCM Push

          Option 

          Description 

          SCCM Environment

          This field defines the target SCCM environment where the application will be deployed.

          Deployment Type Template

          This field defines the deployment type template used for installation methods and deployment rules.

          Deployment Template

          This field defines the deployment configuration template, including scheduling and user experience settings.

          Enable Auto-Push

          This option enables automatic application deployment to SCCM. The option is available when Auto-Push is enabled at the project level.

          Install the latest version

          This option enables automatic deployment of the latest available application version to SCCM.

          Enable Supersedence

          This option enables application supersedence during deployment.

          Auto-Push Workflow 
          • When Enable Auto-Push is checked:
            1. The application is automatically exported to SCCM using the selected templates.
            2. User can specify whether the deployment applies to x86x64, or both architectures (if applicable).
            3. No further manual actions are required for deployment initiation.
            4. Ensure that the SCCM environment and templates are properly configured to avoid deployment issues.
          • Use Case for Auto-Push:
          • Automating deployments for routine application updates or large-scale rollouts.
          • Reducing manual steps in the SCCM deployment process.

          Processing customized packages 

          Once at least one configuration is modified from its default value, Customizer becomes active for the project. When a new version of the application is released, customized packages will be generated alongside the default Care packages. 

          If a user needs a customized package immediately instead of waiting for a new version release, they can navigate to the Updates menu and generate a customized package for the latest available version by clicking the “Create Customized Packages” button. 

          image4.png

          Once customized packages are delivered, users can manage them via the Actions context menu under the “Process Customized Packages” section. 

          image5.png

          By selecting a package, users can choose to: 

          • Download the package locally 

          • Push the package to a connected deployment system (Intune or SCCM) 

          A screenshot of a boxDescription automatically generated 

          Additionally, users can access all available package versions by clicking the “Versions” button 

          image7.png

          This page lists both default Care and customized packages for all available versions. 

           image8.png

          Email notifications 

          Users receive an email notification when a customized package is delivered.  

          A screenshot of a computerDescription automatically generated 

          In case a default Care application was reworked, users are notified that regenerating the customized package may be necessary if the mentioned in email reason affects its functionality 

          A screenshot of a computerDescription automatically generated

          Care+

          Apptimized Care + is a fully configurable automated application lifecycle management and packaging service.

          The "Care +" option appears in Updates after it is initiated in the project settings by the project manager. 

          Apptimized shows the following screen when clicking Updates button:

          Care+main.png

          The screen above shows the default Apptimized Portal interface when several applications are added. 

          Care+ and Care groups data into six categories: 

          Table 1. Care+ and Care data categories 

          Category 

          Details 

          Vendor 

          This category provides the details about the application’s vendor (e.g., Tim Kosse) 

          Software 

          This category provides the details about the application’s name (e.g., FileZilla) 

          Latest version 

          This category provides information about the newest version of the application released by the vendor and available in the Apptimized Platform. 

          Autopush

          This category shows if Autopush function is active.

          Your version 

          This category provides information about the latest version of the application that is pinned within the recent user’s activities in the Care page. 

          The following colors are implemented to indicate the current state of the monitored application: 

           Green.png - The latest version is available in the user’s packaged application portfolio 

          Orange.png - The newer version (in comparison to the one a user has in portfolio) has been released by the vendor 

          Red.png - The version a user has in the packaged application portfolio is outdated. This means that there are two or more recent releases of the application provided by the vendor 

            

          Note. The application version can be pinned in the following cases: 
          1. A user started the application package monitoring (Project menu > Updates option > Track updates button > Select the application > Save button) 

          2. A user requested to process the latest version of the application (Actions column > Process version packages section > Select the Windows bitness > Select PSADT or Intunewin package > Download package or Push to SCCM / Intune > Confirm update software > Yes button) 
          3. A user changes the version of the application package (Actions column > Versions button > Process package column > Select the application’s version > Download package or Push to SCCM / Intune > Confirm update software > Yes button) 
          4. A user changes the version of the application manually (Actions column > Edit button > Your version field > Enter the numeric value > Save button) 

          Сare/+ 

          This category provides information on whether the Care or Care+ service is enabled. 

          The following options are available: 

            Care - indicates that Care service is enabled; Care+ - indicates that Care+ service is enabled; -  indicates that none of the services are enabled. 

            Actions 

            This category enables a user to provide the activities under the monitored applications. 

            The following actions are available: 

              Process version packages for Windows 32 bit, Windows 64 bit  Versions  Edit  Untrack 

              New package request 

              The option to track an application package and add it to the monitoring list is available under the Track application button > Select the best matching application > Save button. 

               SelectingAppsCare+.png

              The application appears in the list of monitored applications when successful.

              New application request 

              The option to create a request to add an application to the Update monitoring list is available under the Missing an application? button. The Apptimized Team will check the possibility to add the application to the Update monitoring list. 

              сare_7_2-2.png

              Apptimized shows the modal window when successful: 

              care_21-2.png

              Enter the value in the Vendor name field > Enter the value in the Software name field > Request button. All required fields are marked with an asterisk *.

              Update the application’s version 

              The option to update the application’s version is available under Actions >Versions: 

              Versions Care+.png

              Apptimized shows the following screen:

              Versionsupdatecareplus.png

              Editing Monitored Application Settings

              The option to edit the application’s settings is available under Actions >Edit:

              Editingappssettingscareplus.png

              Table 2. Editing Settings

              Option 

              Description 

              Your Version

              This category provides information about the latest version of the application.

              Send Notifications by Project Role or Group membership

              This checkbox enables sending notifications.

              Send Notifications to Specific Users

              This option allows choosing specific users by providing their emails. 

              Lifecycle Servicing Option

              This option provides information on whether Care or Care+ service is enabled. 

              Package type

              This option indicates which packaging technology should be implemented by Apptimized specialists. 

              Target platforms

              This option indicates which packaging platform should be implemented by Apptimized specialists.

              Packaging platform option is enabled by default. 

              Urgent

              This option gives an opportunity to speed up the packaging process. Please clarify the deadlines with your project manager.

              Bitness 

              This option indicates the bitness of the created package. 

              The following options available: 

                x86  x64 

                This option is required. 

                Both options enabled by default. 

                Application Manager 

                This option allows setting up default user assignee for managing application (downloading, editing, deploying, untracking). 

                Comment

                This field gives an opportunity to provide description to auto generated issues and suggestions.

                Discovery Document 

                This option allows uploading the discovery document of the application provided by the Apptimized team. 

                Trigger 

                This option allows defining events to control the frequency of update package delivery. 

                The following triggers available:

                  Version-based Time-based Security release-based