Care and Care+

Care

Apptimized Care is one of the Apptimized services that provides access to a store, where a user can track the version package of the application which is packaged according to a standard procedure and is ready for use.

The latest application versions available for orders within 2 hours release of the update by the vendor, and ready for download within seconds after the request.  

Note. The "Updates" option appears in the project menu after it is initiated in the project settings by the project administrator.

Apptimized sends the follow-up email when the user has accessed the Apptimized Care:

Apptimized Care interface

The Care is available under the Project menu > Updates

Apptimized shows the following screen when clicking Updates button:

 The screen above shows the default Apptimized Portal interface when several applications are added.

Care groups data into six categories:

Table 1. Care data categories

Category	Details
Vendor	This category provides the details about the application’s vendor (e.g., Tim Kosse)
Software	This category provides the details about the application’s name (e.g., FileZilla)
Latest version	This category provides information about the newest version of the application released by the vendor and available in the Apptimized Platform.
Autopush	This category shows if Autopush is active.
Your version	This category provides information about the latest version of the application that is pinned within the recent user’s activities in the Care page. The following colors are implemented to indicate the current state of the monitored application: - The latest version is available in the user’s packaged application portfolio - The newer version (in comparison to the one a user has in portfolio) has been released by the vendor - The version a user has in the packaged application portfolio is outdated. This means that there are two or more recent releases of the application provided by the vendor Note. The application version can be pinned in the following cases: 1. A user started the application package monitoring (Project menu > Updates option > Track updates button > Select the application > Save button) 2. A user requested to process the latest version of the application (Actions column > Process version packages section > Select the Windows bitness > Select PSADT or Intunewin package > Download package or Push to SCCM / Intune > Confirm update software > Yes button) 3. A user changes the version of the application package (Actions column > Versions button > Process package column > Select the application’s version > Download package or Push to SCCM / Intune > Confirm update software > Yes button) 4. A user changes the version of the application manually (Actions column > Edit button > Your version field > Enter the numeric value > Save button)
Сare/+	This category provides information on whether the Care or Care+ service is enabled. The following options are available: Care - indicates that Care service is enabled; Care+ - indicates that Care+ service is enabled; - indicates that none of the services are enabled.
Actions	This category enables a user to provide the activities under the monitored applications. The following actions are available: Process version packages for Windows 32 bit, Windows 64 bit Versions Edit Untrack

New request

New package request

The option to track an application package and add it to the monitoring list is available under the Track application button > Select the best matching application > Save button.

Keyword search mode available.

The application appears in the list of monitored applications when successful:

Apptimized notifies the user when the request is submitted. The following screen provides an example of the notifications:

New application request

The option to create a request to add an application to the Update monitoring list is available under the Missing an application? button. The Apptimized Team will check the possibility to add the application to the Update monitoring list.

Apptimized shows the modal window when successful:

Enter the value in the Vendor name field > Enter the value in the Software name field > Request button. All required fields are marked with an asterisk *.

Apptimized notifies the user when the request is submitted. The following screen provides an example of the notification:

Apptimized sends the following email when the application can be added to the Care list of apps.

Apptimized sends the following email when the application can't be added to the Сare list of apps.

Update the application’s version

The option to update the application’s version is available under:

Your version column > Click on the highlighted application version > Process package column > Select the application’s version > Select the packaging format > Download Package/Push to SCCM as Application / Push to Intune buttons > Confirm update software > Yes button).

Actions column > Process version packages section > Select the Windows bitness > Select PSADT or Intunewin package > Download package or Push to SCCM / Intune > Confirm update software > Yes button)

Actions column > Versions button > Process package column > Select the application’s version > Select the packaging format > Download Package/Push to SCCM as Application / Push to Intune buttons > Confirm update software > Yes button).

Note. In the case of the packages are not available for a new update version for a time, Apptimized shows the following screen:

Actions column > Edit button > Edit software modal window > Your version field > Enter the numeric value > Save button.

Edit monitored application settings

The option to change settings of the monitored application is available under the Actions > Edit button. Apptimized shows the modal windows when successful:

All required fields are marked with an asterisk *.

The option to change the version of the application manually is available under the Your version field.

The option to create the Apptimized packaging request for the monitored application is available under the Сreate package request on update option. The following options are available

Option	Description
Care	This option enables the Care service (see Care)
Care+	This option enables the Care+ service (see Care+)

Care option is enabled by default.

Table 2. Packaging request

Option	Description
Packaging technology	This option indicates which packaging technology should be implemented by Apptimized specialists. The following packaging technologies available: Apptimized PowerShell Wrapper (based on PSADT) Intunewin This option is required. Both technologies enabled by default.
Target platforms	This option indicates which packaging platform should be implemented by Apptimized specialists. The following packaging platforms available: Windows 10 64 bit This option is required. Packaging platform option is enabled by default.
Bitness	This option indicates the bitness of the created package. The following options available: x86 x64 This option is required. Both options enabled by default.
Application manager	This option allows to set up default user assignee for managing application (downloading, editing, deploying, untracking).
Discovery document	This option allows to upload the discovery document of the application provided by the Apptimized team.

Note. The multiple-choice option is available in the Package types and Bitness fields.

Table 3. Push

Option	Description
Intune Environment	This option allows choosing an appropriate environment.
Intune Template	This option allows choosing created templates.
Intune Assignment Template	This option allows choosing assignment templates.

Enabling Auto-Push is available in the checkbox.

Enabling Supersedence is available in the checkbox.

Auto-push for latest version is available under "Install the latest version".

Apptimized shows the following screen when successful:

App versions older than the current ones are cleared during the autopush process.

A "Create Assignment Template" button allows creating assignment templates:

Apptimized shows the following screen when successful:

Editing of template is available:

Table 4. Editing Template

Option	Description
End User Notifications	This option allows choosing to show all toast notifications, show toast notifications for computer restarts or hide all toast notifications.
Delivery Optimization Priority	This option has two functions: "content download in foreground" and "content download in background".
Time Zone	This option allows choosing an appropriate time zone.
Application Availability	This option allows specifying when the app is downloaded to the user's device.
Application Installation Deadline	This option allows specifying when the app is installed on the targeted device. When more than one assignment is made for the same user or device, the app installation deadline time is picked based on the earliest time possible.
Restart Grace Period	This option allows starting as soon as the app installation has finished on the device. When the setting is disabled, the device can restart without warning.
Device Restart Grace Period	The default value is 1,440 minutes (24 hours). This value can be a maximum of 2 weeks.

Restart grace period will be Enabled by default.

When installing the app, the following window will appear:

Untrack applications

The option to exclude the application from the list of monitored applications is available under the Actions column > Untrack button:

The option to exclude all applications from the list of monitored applications is available under the Untrack all applications button:

Notifications

Apptimized notifies the user when the new package version is available. The following screen provides an example of the email notification:

Apptimized notifies the user when the application package track request is resubmitted. The following screen provides an example of email notification:

Care+

Apptimized Care + is a fully configurable automated application lifecycle management and packaging service.

The "Care +" option appears in Updates after it is initiated in the project settings by the project manager.

Apptimized shows the following screen when clicking Updates button:

 The screen above shows the default Apptimized Portal interface when several applications are added.

Care+ and Care groups data into six categories:

Table 1. Care+ and Care data categories

Category	Details
Vendor	This category provides the details about the application’s vendor (e.g., Tim Kosse)
Software	This category provides the details about the application’s name (e.g., FileZilla)
Latest version	This category provides information about the newest version of the application released by the vendor and available in the Apptimized Platform.
Autopush	This category shows if Autopush function is active.
Your version	This category provides information about the latest version of the application that is pinned within the recent user’s activities in the Care page. The following colors are implemented to indicate the current state of the monitored application: - The latest version is available in the user’s packaged application portfolio - The newer version (in comparison to the one a user has in portfolio) has been released by the vendor - The version a user has in the packaged application portfolio is outdated. This means that there are two or more recent releases of the application provided by the vendor Note. The application version can be pinned in the following cases: 1. A user started the application package monitoring (Project menu > Updates option > Track updates button > Select the application > Save button) 2. A user requested to process the latest version of the application (Actions column > Process version packages section > Select the Windows bitness > Select PSADT or Intunewin package > Download package or Push to SCCM / Intune > Confirm update software > Yes button) 3. A user changes the version of the application package (Actions column > Versions button > Process package column > Select the application’s version > Download package or Push to SCCM / Intune > Confirm update software > Yes button) 4. A user changes the version of the application manually (Actions column > Edit button > Your version field > Enter the numeric value > Save button)
Сare/+	This category provides information on whether the Care or Care+ service is enabled. The following options are available: Care - indicates that Care service is enabled; Care+ - indicates that Care+ service is enabled; - indicates that none of the services are enabled.
Actions	This category enables a user to provide the activities under the monitored applications. The following actions are available: Process version packages for Windows 32 bit, Windows 64 bit Versions Edit Untrack

New package request

The option to track an application package and add it to the monitoring list is available under the Track application button > Select the best matching application > Save button.