Care

Apptimized Care is one of the Apptimized services that provides access to a store, where a user can track the version package of the application which is packaged according to a standard procedure and is ready for use. 

The latest application versions available for orders within 2 hours release of the update by the vendor, and ready for download within seconds after the request.   

Note. The "Updates" option appears in the project menu after it is initiated in the project settings by the project administrator. 

Apptimized sends the follow-up email when the user has accessed the Apptimized Care: 

CareLetter.png 

Apptimized Care interface 

The Care is available under the Project menu > Updates 

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Apptimized shows the following screen when clicking Updates button:

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The screen above shows the default Apptimized Portal interface when several applications are added. 

Care groups data into six categories: 

Table 1. Care data categories 

Category 

Details 

Vendor 

This category provides the details about the application’s vendor (e.g., Tim Kosse) 

Software 

This category provides the details about the application’s name (e.g., FileZilla) 

Latest version 

This category provides information about the newest version of the application released by the vendor and available in the Apptimized Platform. 

Your version 

This category provides information about the latest version of the application that is pinned within the recent user’s activities in the Care page. 

The following colors are implemented to indicate the current state of the monitored application: 

Green.png - The latest version is available in the user’s packaged application portfolio 

Orange.png - The newer version (in comparison to the one a user has in portfolio) has been released by the vendor 

Red.png - The version a user has in the packaged application portfolio is outdated. This means that there are two or more recent releases of the application provided by the vendor 

  

Note. The application version can be pinned in the following cases: 
1. A user started the application package monitoring (Project menu > Updates option > Track updates button > Select the application > Save button) 

2. A user requested to process the latest version of the application (Actions column > Process version packages section > Select the Windows bitness > Select PSADT or Intunewin package > Download package or Push to SCCM / Intune > Confirm update software > Yes button) 
3. A user changes the version of the application package (Actions column > Versions button > Process package column > Select the application’s version > Download package or Push to SCCM / Intune > Confirm update software > Yes button) 
4. A user changes the version of the application manually (Actions column > Edit button > Your version field > Enter the numeric value > Save button) 

Сare/+ 

This category provides information on whether the Care or Care+ service is enabled. 

The following options are available: 

  • Care - indicates that Care service is enabled;
  • Care+ - indicates that Care+ service is enabled;
  • -  indicates that none of the services are enabled. 

Actions 

This category enables a user to provide the activities under the monitored applications. 

The following actions are available: 

  • Process version packages for Windows 32 bit, Windows 64 bit 
  • Versions 
  • Edit 
  • Untrack 

New request 

New package request 

The option to track an application package and add it to the monitoring list is available under the Track application button > Select the best matching application > Save button. 

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Keyword search mode available. 

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The application appears in the list of monitored applications when successful: 

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Apptimized notifies the user when the request is submitted. The following screen provides an example of the notifications:

care_17.png 

New application request 

The option to create a request to add an application to the Update monitoring list is available under the Missing an application? button. The Apptimized Team will check the possibility to add the application to the Update monitoring list. 

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Apptimized shows the modal window when successful: 

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Enter the value in the Vendor name field > Enter the value in the Software name field > Request button. All required fields are marked with an asterisk *.

Apptimized notifies the user when the request is submitted. The following screen provides an example of the notification: 

RequestforanewAppUpdates2024.png

Apptimized sends the following email when the application can be added to the Care list of apps.

Updatesrequestisapproved2024.png

Apptimized sends the following email when the application can't be added to the Сare list of apps. 

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Update the application’s version 

The option to update the application’s version is available under: