# Care and Care+
# Care
**Apptimized Care **is one of the Apptimized services that provides access to a store, where a user can track the version package of the application which is packaged according to a standard procedure and is ready for use.
The latest application versions available for orders within 2 hours release of the update by the vendor, and ready for download within seconds after the request.
**Note.** The "Updates" option appears in the project menu after it is initiated in the [project settings](https://docs.apptimized.com/books/apptimized-platform-user-manual/page/project-settings) by the project administrator.
Apptimized sends the follow-up email when the user has accessed the Apptimized Care:
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/careletter.png)
#### Apptimized Care interface
The **Care** is available under the **Project **menu > **Updates**
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/BmfzeAB2veTZhpF0-care_1.png)
Apptimized shows the following screen when clicking **Updates** button:
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/care-table.png)
The screen above shows the default Apptimized Portal interface when several applications are added.
Care groups data into six categories:
Table 1. Care data categories
| **Category**
| **Details**
|
| Vendor
| This category provides the details about the application’s vendor (e.g., **Tim Kosse**)
|
| Software
| This category provides the details about the application’s name (e.g., **FileZilla**)
|
| Latest version
| This category provides information about the newest version of the application released by the vendor and available in the Apptimized Platform.
|
| Autopush
| This category shows if Autopush is active.
|
| Your version
| This category provides information about the latest version of the application that is pinned within the recent user’s activities in the Care page.
The following colors are implemented to indicate the current state of the monitored application:
[](https://docs.apptimized.com/uploads/images/gallery/2020-07/q78N5eCZAV5tgJ95-Green.png) - The latest version is available in the user’s packaged application portfolio
[](https://docs.apptimized.com/uploads/images/gallery/2020-08/zBebxkPOBqODS8p6-Orange.png) - The newer version (in comparison to the one a user has in portfolio) has been released by the vendor
[](https://docs.apptimized.com/uploads/images/gallery/2020-07/nLgxiP04WWO3iDo5-Red.png) - The version a user has in the packaged application portfolio is outdated. This means that there are two or more recent releases of the application provided by the vendor
**Note**. The application version can be pinned in the following cases:
1. A user started the application package monitoring (**Project** menu > **Updates **option > **Track updates **button > Select the application > **Save** button)
2. A user requested to process the latest version of the application (**Actions** column > **Process version packages** section > Select the Windows bitness > Select PSADT or Intunewin package > Download package or Push to SCCM / Intune > Confirm update software > **Yes** button)
3. A user changes the version of the application package (**Actions** column > **Versions** button > Process package column > Select the application’s version > Download package or Push to SCCM / Intune > Confirm update software > **Yes** button)
4. A user changes the version of the application manually (**Actions **column > **Edit** button > **Your version** field > Enter the numeric value > **Save** button)
|
| Servicing option
| This category provides information on whether the Care or Care+ service is enabled.
The following options are available:
- Care - indicates that Care service is enabled;
- Care+ - indicates that Care+ service is enabled;
- - indicates that none of the services are enabled.
|
| Actions
| This category enables a user to provide the activities under the monitored applications.
The following actions are available:
- Process version packages for Windows 32 bit, Windows 64 bit
- Versions
- Edit
- Untrack
|
##### Application Versions Page
The separate window with all available application versions is available under **Actions** column > **Versions** option.
[](https://docs.apptimized.com/uploads/images/gallery/2026-02/versions.png)
When successful, Apptimized shows the following screen:
[](https://docs.apptimized.com/uploads/images/gallery/2026-05/versions-psadt-label.png)
The page displays all available versions of the selected application, including release date and release type information, and allows processing of source files and default packages for a selected version.
The **Process default package** column displays available default packages for the selected version. The **PSADT** label indicates the PSADT version used to build the package.
The version table supports search by **Version** column, sorting by **Version** and **Release Date**.
The **Release Date** column displays the vendor release date using user date/time formatting.
#### New request
##### New package request
The option to track an application package and add it to the monitoring list is available under the **Track application** button > Select the best matching application > **Save** button.
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/jKTYojT8mPnr06VM-care_4.png)
Keyword search mode available.
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/NIELJQSFNIEYyROG-care_5.png)
The application appears in the list of monitored applications when successful:
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/ILdnYTLPT9kJDvBh-care_6_2.png)
Apptimized notifies the user when the request is submitted. The following screen provides an example of the notifications:
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/EqqhqpfiKZHtOahD-care_17.png)
##### New application request
The option to create a request to add an application to the Update monitoring list is available under the **Missing an application?** button. The Apptimized Team will check the possibility to add the application to the Update monitoring list.
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/2L0wW26CD33HdpOr-%D1%81are_7_2-2.png)
Apptimized shows the modal window when successful:
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/l2zH1S9obNEcr06j-care_21-2.png)
Enter the value in the **Vendor name** field > Enter the value in the **Software name** field > **Request **button. All required fields are marked with an asterisk \*.
Apptimized notifies the user when the request is submitted. The following screen provides an example of the notification:
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/requestforanewappupdates2024.png)
Apptimized sends the following email when the application can be added to the Care list of apps.
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/updatesrequestisapproved2024.png)
Apptimized sends the following email when the application can't be added to the Сare list of apps.
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/updatesrequestrejected2024.png)
#### Update the application’s version
The option to update the application’s version is available under:
- **Your version **column > Click on the highlighted application version > **Process package** column > Select the application’s version > Select the packaging format > **Download Package**/P**ush to SCCM as Application** / **Push to Intune** buttons > Confirm update software > **Yes** button).
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/careversion2024.png)
- **Actions** column > **Process version packages** section > Select the Windows bitness > Select PSADT or Intunewin package > Download package or Push to SCCM / Intune > Confirm update software > **Yes** button)
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/careprocessversion2024.png)
- **Actions** column > **Versions** button > **Process package** column > Select the application’s version > Select the packaging format > **Download Package**/P**ush to SCCM as Application** / **Push to Intune** buttons > Confirm update software > **Yes** button).
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/careupdateversion2024.png)
**Note.** In the case of the packages are not available for a new update version for a time, Apptimized shows the following screen:
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/HLRfUYQVoZqcKx4R-care_16-2.png)
- **Actions** column > **Edit** button > Edit software modal window > **Your version** field > Enter the numeric value > **Save** button.
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/careeditbutton.png)
[](https://docs.apptimized.com/uploads/images/gallery/2025-06/1-um-settings.png)
#### Edit monitored application settings
The option to change settings of the monitored application is available under the **Actions **>** Edit** button. Apptimized shows the modal windows when successful:
[](https://docs.apptimized.com/uploads/images/gallery/2025-06/2-care-settings.png)
All required fields are marked with an asterisk \*.
The option to change the version of the application manually is available under the **Your version** field.
The option to create the Apptimized packaging request for the monitored application is available under the **Сreate package request on update **option. The following options are available
| Option
| Description
|
| Care
| This option enables the Care service (see [Care](https://apptimized.com/en/service/application-lifecycle-management-service-care/))
|
| Care+
| This option enables the Care+ service (see [Care+](https://apptimized.com/en/service/care-plus/))
|
**Care** option is enabled by default.
##### General Tab
Table 2. Packaging request
| **Option**
| **Description**
|
| Packaging technology
| This option indicates which packaging technology should be implemented by Apptimized specialists.
The following packaging technologies available:
- Apptimized PowerShell Wrapper (based on PSADT)
- Intunewin
This option is required.
Both technologies enabled by default.
|
| Target platforms
| This option indicates which packaging platform should be implemented by Apptimized specialists.
The following packaging platforms available:
- Windows 10 64 bit
This option is required.
Packaging platform option is enabled by default.
|
| Bitness
| This option indicates the bitness of the created package.
The following options available:
- x86
- x64
This option is required.
Both options enabled by default.
|
| Application manager
| This option allows to set up default user assignee for managing application (downloading, editing, deploying, untracking).
|
| Discovery document
| This option allows to upload the discovery document of the application provided by the Apptimized team.
|
| Application language
| Specifies the default language of the application included in the delivered Care package.
To modify the default language, the Customizer must be enabled in the project.
|
**Note.** The multiple-choice option is available in the **Package types** and **Bitness** fields.
##### Updates Configuration
A user goes to **Administration > Settings > Updates Sections**
The **Updates** section in the **Administration** > **Settings** menu includes three parts: **General**, **Intune**, and **SCCM**. Below is a description of each section and its available options:
[](https://docs.apptimized.com/uploads/images/gallery/2024-12/updates-settings-general.png)
Table 3. Updates Settings
| **Section**
| **Description**
| **Options**
|
| General
| Configure general settings for updates and notifications.
| - **Enable Updates**: Enables the Updates feature for Care and Care+ applications.
- **Enable Vulnerability Notifications: **Sends email notifications when application vulnerabilities are detected.
|
| Intune
| Predefine default templates for Intune Auto-Push Deployments.
| - Set default **Intune Assignment Template.**
- Configure default **Intune Template** for streamlined deployments.
|
| SCCM
| Predefine default templates for SCCM Auto-Push Deployments.
| - Set default **Deployment Type Template.**
- Configure default **Deployment Template** SCCM application pushes.
|
The **Intune** section in the **Updates** settings allows configuring default templates for Intune Auto-Push deployments. Below are the available options:
[](https://docs.apptimized.com/uploads/images/gallery/2024-12/intune-autopush-general.png)
Table 4. Intune Settings
| **Option**
| **Description**
| **Required**
|
| Enable Auto-Push
(checkbox)
| If enabled, additional options for configuring Intune Auto-Push are displayed.
| no
|
| Intune Environment
| Specifies the target Intune environment for deployments,
| yes
|
| Intune Template
| Predefined template for configuring application deployment settings in Intune.
| yes
|
| Intune Assignment Template
| Optional template for assigning applications to groups or users in Intune.
| no
|
The **SCCM** section in the **Updates** settings allows configuring default templates for SCCM Auto-Push deployments. Below are the available options:
[](https://docs.apptimized.com/uploads/images/gallery/2024-12/sccm-general-autopush.png)
Table 5. SCCM Options
| **Option**
| **Description**
| **Required**
|
| Enable Auto-Push
(checkbox)
| If enabled, additional options for configuring SCCM Auto-Push are displayed.
| no
|
| SCCM Environment
| Specifies the target SCCM environment for deployments,
| yes
|
| Deployment Type Template
| Predefined template for configuring application deployment settings (e.g., installation methods, rules).
| yes
|
| Deployment Template
| Predefined template for configuring deployment settings (e.g., scheduling, user experience settings).
| no
|
##### Intune Push Tab
The option to access the **Intune Push** settings is available under **Updates** > **Actions** > **Edit** > **General** > **Intune Push**.
Auto-Push configured in the **General** tab applies to default packages and does not depend on whether Customizer is used in the project. This allows default and customized packages to be pushed to different environments or user groups at the same time.
[](https://docs.apptimized.com/uploads/images/gallery/2026-06/general-intune-push.png)
Table 6. Push
| **Option**
| **Description**
|
| Intune Environment
| This option allows choosing an appropriate environment.
|
| Intune Template
| This option allows choosing created templates.
|
| Intune Assignment Template
| This option allows choosing assignment templates.
|
The option to enable **Auto-Push** is available under the **Auto-Push** checkbox. **Auto-Push** must be enabled at the project level for this option to be available.
The option to enable **Supersedence** is available under the **Supersedence** checkbox.
The option to enable auto-push for the latest version is available under the **Install the latest version** checkbox.
Apptimized shows the following screen when successful:
App versions older than the current ones are cleared during the **autopush** process.
A "**Create Assignment Template"** button allows creating assignment templates:
Apptimized shows the following screen when successful:
The option to edit assignment settings is available under the **End user notifications**, **Availability**, **Installation deadline**, and **Restart grace period** fields. The **Edit required assignment** modal window opens when successful.
Table 7. Editing Template
| **Option**
| **Description**
|
| End User Notifications
| This option allows choosing to show all toast notifications, show toast notifications for computer restarts or hide all toast notifications.
|
| Delivery Optimization Priority
| This option has two functions: "content download in foreground" and "content download in background".
|
| Time Zone
| This option allows choosing an appropriate time zone.
|
| Application Availability
| This option allows specifying when the app is downloaded to the user's device.
|
| Application Installation Deadline
| This option allows specifying when the app is installed on the targeted device. When more than one assignment is made for the same user or device, the app installation deadline time is picked based on the earliest time possible.
|
| Restart Grace Period
| This option allows starting as soon as the app installation has finished on the device. When the setting is disabled, the device can restart without warning.
|
| Device Restart Grace Period
| The default value is 1,440 minutes (24 hours). This value can be a maximum of 2 weeks.
|
**Restart grace period** will be Enabled by default.
When installing the app, the following window will appear:
##### SCCM Push Tab
The option to access the **SCCM Push** settings is available under **Updates** > **Actions** > **Edit** > **General** > **SCCM Push**.
Auto-Push configured in the **General** tab applies to default packages and does not depend on whether Customizer is used in the project. This allows default and customized packages to be pushed to different environments or user groups at the same time.
[](https://docs.apptimized.com/uploads/images/gallery/2026-06/general-sccm-push.png)
Table 8. SCCM Push
| **Option**
| **Description**
|
| SCCM Environment
| This field defines the target SCCM environment where the application will be deployed.
|
| Deployment Type Template
| This field defines the deployment type template used for installation methods and deployment rules.
|
| Deployment Template
| This field defines the deployment configuration template, including scheduling and user experience settings.
|
| Enable Auto-Push
| This option enables automatic application deployment to SCCM. The option is available when Auto-Push is enabled at the project level.
|
| Install the latest version
| This option enables automatic deployment of the latest available application version to SCCM.
|
| Enable Supersedence
| This option enables application supersedence during deployment.
|
##### Auto-Push Workflow
- When **Enable Auto-Push** is checked:
1. The application is automatically exported to SCCM using the selected templates.
2. User can specify whether the deployment applies to **x86**, **x64**, or both architectures (if applicable).
3. No further manual actions are required for deployment initiation.
4. Ensure that the SCCM environment and templates are properly configured to avoid deployment issues.
- **Use Case for Auto-Push**:
- Automating deployments for routine application updates or large-scale rollouts.
- Reducing manual steps in the SCCM deployment process.
#### Untrack applications
The option to exclude the application from the list of monitored applications is available under the **Actions** column > **Untrack** button:
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/untrackapp2024.png)
The option to exclude all applications from the list of monitored applications is available under the **Untrack all applications** button:
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/group-16.png)
#### Notifications
Apptimized notifies the user when the new package version is available. The following screen provides an example of the email notification:
[.png)](https://docs.apptimized.com/uploads/images/gallery/2023-05/Tvmg24cQSf9ErLTP-MicrosoftTeams-image-(58).png)
Apptimized notifies the user when the application package track request is resubmitted. The following screen provides an example of email notification:
[.png)](https://docs.apptimized.com/uploads/images/gallery/2023-05/0JYirlGlV4nC6lh1-MicrosoftTeams-image-(59).png)
## Customizer
**Customizer** is the next evolution of our Care product, allowing customers to apply custom settings ensuring every Care package meets their requirements.
#### How to access Customizer
To enable Customizer in a project, navigate to **Project Settings** and select the corresponding checkbox.
[](https://docs.apptimized.com/uploads/images/gallery/2025-02/image1.png)
**Note: **If the checkbox is not visible in the settings, contact the Apptimized support team or the designated contact person from Apptimized to request the necessary permissions.
#### Customization settings overview
All custom configurations are stored under the “Updates – Customization” and “Updates – Wrapper” sections in the project settings. These settings apply to all Care packages enabled within the project.
The **Customization** tab contains the following settings:
[](https://docs.apptimized.com/uploads/images/gallery/2025-02/image2.png)
Table 1. Configuration settings
| **Configuration **
| **Description **
|
| Package Name
| Defines the naming convention for packages
|
| Detection method script template
| Specifies the script template used to verify successful installation and uninstallation during Intune deployment
|
| Disable auto-update functionality
| Enables or disables application auto-update functionality (if supported)
|
| Remove desktop shortcuts
| Removes desktop shortcuts or leaves them based on the vendor’s default behavior
|
| **Configuration **
| **Description **
|
| Deployment Mode
| Defines the package installation mode (Silent, Interactive, or Non-Interactive)
|
| Installation logs location
| Specifies the log file path for PSADT and package logs
|
| Branding location
| Configures the registry key path used for package branding
|
| Custom Logo
| Sets a custom logo for the PSADT installation window (preferred format: .ico, 64×64). The **Set default** option restores the default logo.
|
| Custom Banner
| Sets a custom banner for the PSADT installation window (preferred format: .png, 450×50). The **Set default** option restores the default banner.
|
| **Configuration **
| **Description **
|
| Detection method script template
| Specifies the script template used to verify successful installation and uninstallation during Intune deployment
|
| Disable auto-update functionality
| Enables or disables application auto-update functionality (if supported)
|
| Remove desktop shortcuts
| Removes desktop shortcuts or leaves them based on the vendor’s default behavior
|
| Application language
| Specifies the default language of the application included in the delivered Care package
|
**Additional per-application settings** display the default values for installation parameters and applications to close within the Care package. These values can be modified as needed to meet specific application requirements.
[](https://docs.apptimized.com/uploads/images/gallery/2025-10/0qEimage4.png)
Table 4. Additional per-application settings
| **Configuration **
| **Description **
|
| Installation parameters
| Specifies the set of parameters applied to the application source file during the installation process
|
| Apps to close
| Specifies the list of processes that are closed during package installation and uninstallation
|
**Advanced per-application settings** allow adding PowerShell scripts and files to enable additional customization options.
[](https://docs.apptimized.com/uploads/images/gallery/2025-10/l30image5.png)
Clicking the **Add PowerShell Script** button opens a modal window where a PowerShell script can be added to be included in the final generated Care package.
[](https://docs.apptimized.com/uploads/images/gallery/2025-10/image6.png)
Table 5. Add PowerShell script modal window
| **Configuration **
| **Description **
|
| Section
| Specifies the section where the PowerShell script will be included (*Pre-Installation, Installation, Post-Installation, Pre-Uninstallation, Uninstallation,* or *Post-Uninstallation*)
|
| Architecture
| Defines the package architecture(s) to which the PowerShell script applies
|
| Comment
| Adds a comment above the PowerShell script to describe the action it performs
|
| PowerShell script
| A multiline section that may include PowerShell and PSADT cmdlets to be added to the final generated Care package
|
Clicking the **Add File** button opens a modal window where files (up to **100 MB** in size) can be added to the package. These files can later be used within PowerShell scripts to include additional configuration files, license files, or prerequisite installers.
[](https://docs.apptimized.com/uploads/images/gallery/2025-10/image7.png)
Table 6. Add file modal window
| **Configuration **
| **Description **
|
| Upload file
| Field used to upload a file to the package
|
| Applicable for architecture
| Defines the package architecture(s) to which the file will be added
|
| Location
| Specifies the package folder where the file should be placed (custom subfolders are created automatically if needed)
|
After making the necessary changes, click the **Save** button. Clicking the **Reset** button restores default values for all fields but does not remove PowerShell scripts or added files.
##### Intune Push Tab
The option to access the **Intune Push** settings is available under **Updates** > **Actions** > **Edit** > **Customizer** > **Intune Push**.
Auto-Push configured in the **Customizer** tab applies only to packages created based on customization settings from:
- Administration settings > Updates > Customization
- Administration settings > Updates > Wrapper
- Updates > Application Edit > Customizer.
[](https://docs.apptimized.com/uploads/images/gallery/2026-06/customizer-intune-push.png)
Table 6. Push
| **Option**
| **Description**
|
| Intune Environment
| This option allows choosing an appropriate environment.
**
**
|
| Intune Template
| This option allows choosing created templates.
|
| Intune Assignment Template
| This option allows choosing assignment templates.
|
[](https://docs.apptimized.com/uploads/images/gallery/2026-06/4R6image.png)
The option to enable **Auto-Push** is available under the **Auto-Push** checkbox. **Auto-Push** must be enabled at the project level for this option to be available.
The option to enable **Supersedence** is available under the **Supersedence** checkbox.
The option to enable auto-push for the latest version is available under the **Install the latest version** checkbox.
Apptimized shows the following screen when successful:
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/ioTVTXiZys9b8s96-image-1683726876552.png)
App versions older than the current ones are cleared during the **autopush** process.
[](https://docs.apptimized.com/uploads/images/gallery/2026-06/V1pimage.png)
A "**Create Assignment Template"** button allows creating assignment templates:
[](https://docs.apptimized.com/uploads/images/gallery/2026-06/customizer-create-assignment-template.png)
Apptimized shows the following screen when successful:
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/guaimage.png)
The option to edit assignment settings is available under the **End user notifications**, **Availability**, **Installation deadline**, and **Restart grace period** fields. The **Edit required assignment** modal window opens when successful.
[](https://docs.apptimized.com/uploads/images/gallery/2026-06/customizer-edit-assignment-template.png)
Table 7. Editing Template
| **Option**
| **Description**
|
| End User Notifications
| This option allows choosing to show all toast notifications, show toast notifications for computer restarts or hide all toast notifications.
**
**
|
| Delivery Optimization Priority
| This option has two functions: "content download in foreground" and "content download in background".
|
| Time Zone
| This option allows choosing an appropriate time zone.
|
| Application Availability
| This option allows specifying when the app is downloaded to the user's device.
|
| Application Installation Deadline
| This option allows specifying when the app is installed on the targeted device. When more than one assignment is made for the same user or device, the app installation deadline time is picked based on the earliest time possible.
|
| Restart Grace Period
| This option allows starting as soon as the app installation has finished on the device. When the setting is disabled, the device can restart without warning.
|
| Device Restart Grace Period
| The default value is 1,440 minutes (24 hours). This value can be a maximum of 2 weeks.
|
**Restart grace period** will be Enabled by default.
When installing the app, the following window will appear:
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/grace-period.jpg)
##### SCCM Push Tab
The option to access the **SCCM Push** settings is available under **Updates** > **Actions** > **Edit** > **Customizer** > **SCCM Push**.
Auto-Push configured in the **Customizer** tab applies only to packages created based on customization settings from:
- Administration settings > Updates > Customization
- Administration settings > Updates > Wrapper
- Updates > Application Edit > Customizer.
[](https://docs.apptimized.com/uploads/images/gallery/2026-06/customizer-sccm-push.png)
Table 8. SCCM Push
| **Option**
| **Description**
|
| SCCM Environment
| This field defines the target SCCM environment where the application will be deployed.
|
| Deployment Type Template
| This field defines the deployment type template used for installation methods and deployment rules.
|
| Deployment Template
| This field defines the deployment configuration template, including scheduling and user experience settings.
|
| Enable Auto-Push
| This option enables automatic application deployment to SCCM. The option is available when Auto-Push is enabled at the project level.
|
| Install the latest version
| This option enables automatic deployment of the latest available application version to SCCM.
|
| Enable Supersedence
| This option enables application supersedence during deployment.
|
##### Auto-Push Workflow
- When **Enable Auto-Push** is checked:
1. The application is automatically exported to SCCM using the selected templates.
2. User can specify whether the deployment applies to **x86**, **x64**, or both architectures (if applicable).
3. No further manual actions are required for deployment initiation.
4. Ensure that the SCCM environment and templates are properly configured to avoid deployment issues.
- **Use Case for Auto-Push**:
- Automating deployments for routine application updates or large-scale rollouts.
- Reducing manual steps in the SCCM deployment process.
#### Processing customized packages
Once at least one configuration is modified from its default value, Customizer becomes active for the project. When a new version of the application is released, customized packages will be generated alongside the default Care packages.
If a user needs a customized package immediately instead of waiting for a new version release, they can navigate to the **Updates** menu and generate a customized package for the latest available version by clicking the **“Create Customized Packages”** button.
[](https://docs.apptimized.com/uploads/images/gallery/2025-02/image4.png)
Once customized packages are delivered, users can manage them via the **Actions** context menu under the **“Process Customized Packages”** section.
[](https://docs.apptimized.com/uploads/images/gallery/2025-02/image5.png)
By selecting a package, users can choose to:
- Download the package locally
- Push the package to a connected deployment system (Intune or SCCM)
| **Category**
| **Details**
|
| Vendor
| This category provides the details about the application’s vendor (e.g., **Tim Kosse**)
|
| Software
| This category provides the details about the application’s name (e.g., **FileZilla**)
|
| Latest version
| This category provides information about the newest version of the application released by the vendor and available in the Apptimized Platform.
|
| Autopush
| This category shows if Autopush function is active.
|
| Your version
| This category provides information about the latest version of the application that is pinned within the recent user’s activities in the Care page.
The following colors are implemented to indicate the current state of the monitored application:
[](https://docs.apptimized.com/uploads/images/gallery/2020-07/q78N5eCZAV5tgJ95-Green.png) - The latest version is available in the user’s packaged application portfolio
[](https://docs.apptimized.com/uploads/images/gallery/2020-08/zBebxkPOBqODS8p6-Orange.png) - The newer version (in comparison to the one a user has in portfolio) has been released by the vendor
[](https://docs.apptimized.com/uploads/images/gallery/2020-07/nLgxiP04WWO3iDo5-Red.png) - The version a user has in the packaged application portfolio is outdated. This means that there are two or more recent releases of the application provided by the vendor
**Note**. The application version can be pinned in the following cases:
1. A user started the application package monitoring (**Project** menu > **Updates **option > **Track updates **button > Select the application > **Save** button)
2. A user requested to process the latest version of the application (**Actions** column > **Process version packages** section > Select the Windows bitness > Select PSADT or Intunewin package > Download package or Push to SCCM / Intune > Confirm update software > **Yes** button)
3. A user changes the version of the application package (**Actions** column > **Versions** button > Process package column > Select the application’s version > Download package or Push to SCCM / Intune > Confirm update software > **Yes** button)
4. A user changes the version of the application manually (**Actions **column > **Edit** button > **Your version** field > Enter the numeric value > **Save** button)
|
| Сare/+
| This category provides information on whether the Care or Care+ service is enabled.
The following options are available:
- Care - indicates that Care service is enabled;
- Care+ - indicates that Care+ service is enabled;
- - indicates that none of the services are enabled.
|
| Actions
| This category enables a user to provide the activities under the monitored applications.
The following actions are available:
- Process version packages for Windows 32 bit, Windows 64 bit
- Versions
- Edit
- Untrack
|
##### New package request
The option to track an application package and add it to the monitoring list is available under the **Track application** button > Select the best matching application > **Save** button.
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/selectingappscare.png)
The application appears in the list of monitored applications when successful.
##### New application request
The option to create a request to add an application to the Update monitoring list is available under the **Missing an application?** button. The Apptimized Team will check the possibility to add the application to the Update monitoring list.
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/2L0wW26CD33HdpOr-%D1%81are_7_2-2.png)
Apptimized shows the modal window when successful:
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/l2zH1S9obNEcr06j-care_21-2.png)
Enter the value in the **Vendor name** field > Enter the value in the **Software name** field > **Request **button. All required fields are marked with an asterisk \*.
#### Update the application’s version
The option to update the application’s version is available under **Actions >Versions**:
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/versions-care.png)
Apptimized shows the following screen:
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/versionsupdatecareplus.png)
#### Editing Monitored Application Settings
The option to edit the application’s settings is available under **Actions >Edit**:
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/editingappssettingscareplus.png)
Table 2. Editing Settings
| **Option**
| **Description**
|
| Your Version
| This category provides information about the latest version of the application.
|
| Send Notifications by Project Role or Group membership
| This checkbox enables sending notifications.
|
| Send Notifications to Specific Users
| This option allows choosing specific users by providing their emails.
|
| Lifecycle Servicing Option
| This option provides information on whether Care or Care+ service is enabled.
|
| Package type
| This option indicates which packaging technology should be implemented by Apptimized specialists.
|
| Target platforms
| This option indicates which packaging platform should be implemented by Apptimized specialists.
Packaging platform option is enabled by default.
|
| Urgent
| This option gives an opportunity to speed up the packaging process. Please clarify the deadlines with your project manager.
|
| Bitness
| This option indicates the bitness of the created package.
The following options available:
- x86
- x64
This option is required.
Both options enabled by default.
|
| Application Manager
| This option allows setting up default user assignee for managing application (downloading, editing, deploying, untracking).
|
| Comment
| This field gives an opportunity to provide description to auto generated issues and suggestions.
|
| Discovery Document
| This option allows uploading the discovery document of the application provided by the Apptimized team.
|
| Trigger
| This option allows defining events to control the frequency of update package delivery.
The following triggers available:
- Version-based
- Time-based
- Security release-based
|