# Care and Care+
# Care
**Apptimized Care **is one of the Apptimized services that provides access to a store, where a user can track the version package of the application which is packaged according to a standard procedure and is ready for use.
The latest application versions available for orders within 2 hours release of the update by the vendor, and ready for download within seconds after the request.
**Note.** The "Updates" option appears in the project menu after it is initiated in the [project settings](https://docs.apptimized.com/books/apptimized-platform-user-manual/page/project-settings) by the project administrator.
Apptimized sends the follow-up email when the user has accessed the Apptimized Care:
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/careletter.png)
#### Apptimized Care interface
The **Care** is available under the **Project **menu > **Updates**
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/BmfzeAB2veTZhpF0-care_1.png)
Apptimized shows the following screen when clicking **Updates** button:
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/care-table.png)
The screen above shows the default Apptimized Portal interface when several applications are added.
Care groups data into six categories:
Table 1. Care data categories
| **Category**
| **Details**
|
| Vendor
| This category provides the details about the application’s vendor (e.g., **Tim Kosse**)
|
| Software
| This category provides the details about the application’s name (e.g., **FileZilla**)
|
| Latest version
| This category provides information about the newest version of the application released by the vendor and available in the Apptimized Platform.
|
| Autopush
| This category shows if Autopush is active.
|
| Your version
| This category provides information about the latest version of the application that is pinned within the recent user’s activities in the Care page.
The following colors are implemented to indicate the current state of the monitored application:
[](https://docs.apptimized.com/uploads/images/gallery/2020-07/q78N5eCZAV5tgJ95-Green.png) - The latest version is available in the user’s packaged application portfolio
[](https://docs.apptimized.com/uploads/images/gallery/2020-08/zBebxkPOBqODS8p6-Orange.png) - The newer version (in comparison to the one a user has in portfolio) has been released by the vendor
[](https://docs.apptimized.com/uploads/images/gallery/2020-07/nLgxiP04WWO3iDo5-Red.png) - The version a user has in the packaged application portfolio is outdated. This means that there are two or more recent releases of the application provided by the vendor
**Note**. The application version can be pinned in the following cases:
1. A user started the application package monitoring (**Project** menu > **Updates **option > **Track updates **button > Select the application > **Save** button)
2. A user requested to process the latest version of the application (**Actions** column > **Process version packages** section > Select the Windows bitness > Select PSADT or Intunewin package > Download package or Push to SCCM / Intune > Confirm update software > **Yes** button)
3. A user changes the version of the application package (**Actions** column > **Versions** button > Process package column > Select the application’s version > Download package or Push to SCCM / Intune > Confirm update software > **Yes** button)
4. A user changes the version of the application manually (**Actions **column > **Edit** button > **Your version** field > Enter the numeric value > **Save** button)
|
| Сare/+
| This category provides information on whether the Care or Care+ service is enabled.
The following options are available:
- Care - indicates that Care service is enabled;
- Care+ - indicates that Care+ service is enabled;
- - indicates that none of the services are enabled.
|
| Actions
| This category enables a user to provide the activities under the monitored applications.
The following actions are available:
- Process version packages for Windows 32 bit, Windows 64 bit
- Versions
- Edit
- Untrack
|
#### New request
##### New package request
The option to track an application package and add it to the monitoring list is available under the **Track application** button > Select the best matching application > **Save** button.
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/jKTYojT8mPnr06VM-care_4.png)
Keyword search mode available.
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/NIELJQSFNIEYyROG-care_5.png)
The application appears in the list of monitored applications when successful:
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/ILdnYTLPT9kJDvBh-care_6_2.png)
Apptimized notifies the user when the request is submitted. The following screen provides an example of the notifications:
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/EqqhqpfiKZHtOahD-care_17.png)
##### New application request
The option to create a request to add an application to the Update monitoring list is available under the **Missing an application?** button. The Apptimized Team will check the possibility to add the application to the Update monitoring list.
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/2L0wW26CD33HdpOr-%D1%81are_7_2-2.png)
Apptimized shows the modal window when successful:
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/l2zH1S9obNEcr06j-care_21-2.png)
Enter the value in the **Vendor name** field > Enter the value in the **Software name** field > **Request **button. All required fields are marked with an asterisk \*.
Apptimized notifies the user when the request is submitted. The following screen provides an example of the notification:
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/requestforanewappupdates2024.png)
Apptimized sends the following email when the application can be added to the Care list of apps.
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/updatesrequestisapproved2024.png)
Apptimized sends the following email when the application can't be added to the Сare list of apps.
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/updatesrequestrejected2024.png)
#### Update the application’s version
The option to update the application’s version is available under:
- **Your version **column > Click on the highlighted application version > **Process package** column > Select the application’s version > Select the packaging format > **Download Package**/P**ush to SCCM as Application** / **Push to Intune** buttons > Confirm update software > **Yes** button).
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/careversion2024.png)
- **Actions** column > **Process version packages** section > Select the Windows bitness > Select PSADT or Intunewin package > Download package or Push to SCCM / Intune > Confirm update software > **Yes** button)
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/careprocessversion2024.png)
- **Actions** column > **Versions** button > **Process package** column > Select the application’s version > Select the packaging format > **Download Package**/P**ush to SCCM as Application** / **Push to Intune** buttons > Confirm update software > **Yes** button).
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/careupdateversion2024.png)
**Note.** In the case of the packages are not available for a new update version for a time, Apptimized shows the following screen:
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/HLRfUYQVoZqcKx4R-care_16-2.png)
- **Actions** column > **Edit** button > Edit software modal window > **Your version** field > Enter the numeric value > **Save** button.
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/careeditbutton.png)
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/editversionscare.png)
#### Edit monitored application settings
The option to change settings of the monitored application is available under the **Actions **>** Edit** button. Apptimized shows the modal windows when successful:
[](https://docs.apptimized.com/uploads/images/gallery/2024-12/autopush-settings.png)
All required fields are marked with an asterisk \*.
The option to change the version of the application manually is available under the **Your version** field.
The option to create the Apptimized packaging request for the monitored application is available under the **Сreate package request on update **option. The following options are available
| Option
| Description
|
| Care
| This option enables the Care service (see [Care](https://apptimized.com/en/service/application-lifecycle-management-service-care/))
|
| Care+
| This option enables the Care+ service (see [Care+](https://apptimized.com/en/service/care-plus/))
|
**Care** option is enabled by default.
##### General Tab
Table 2. Packaging request
| **Option**
| **Description**
|
| Packaging technology
| This option indicates which packaging technology should be implemented by Apptimized specialists.
The following packaging technologies available:
- Apptimized PowerShell Wrapper (based on PSADT)
- Intunewin
This option is required.
Both technologies enabled by default.
|
| Target platforms
| This option indicates which packaging platform should be implemented by Apptimized specialists.
The following packaging platforms available:
- Windows 10 64 bit
This option is required.
Packaging platform option is enabled by default.
|
| Bitness
| This option indicates the bitness of the created package.
The following options available:
- x86
- x64
This option is required.
Both options enabled by default.
|
| Application manager
| This option allows to set up default user assignee for managing application (downloading, editing, deploying, untracking).
|
| Discovery document
| This option allows to upload the discovery document of the application provided by the Apptimized team.
|
**Note.** The multiple-choice option is available in the **Package types** and **Bitness** fields.
##### Updates Configuration
A user goes to **Administration > Settings > Updates Sections**
The **Updates** section in the **Administration** > **Settings** menu includes three parts: **General**, **Intune**, and **SCCM**. Below is a description of each section and its available options:
[](https://docs.apptimized.com/uploads/images/gallery/2024-12/updates-settings-general.png)
Table 3. Updates Settings
| **Section**
| **Description**
| **Options**
|
| General
| Configure general settings for updates and notifications.
| - **Enable Updates**: Enables the Updates feature for Care and Care+ applications.
- **Enable Vulnerability Notifications: **Sends email notifications when application vulnerabilities are detected.
|
| Intune
| Predefine default templates for Intune Auto-Push Deployments.
| - Set default **Intune Assignment Template.**
- Configure default **Intune Template** for streamlined deployments.
|
| SCCM
| Predefine default templates for SCCM Auto-Push Deployments.
| - Set default **Deployment Type Template.**
- Configure default **Deployment Template** SCCM application pushes.
|
The **Intune** section in the **Updates** settings allows configuring default templates for Intune Auto-Push deployments. Below are the available options:
[](https://docs.apptimized.com/uploads/images/gallery/2024-12/intune-autopush-general.png)
Table 4. Intune Settings
| **Option**
| **Description**
| **Required**
|
| Enable Auto-Push
(checkbox)
| If enabled, additional options for configuring Intune Auto-Push are displayed.
| no
|
| Intune Environment
| Specifies the target Intune environment for deployments,
| yes
|
| Intune Template
| Predefined template for configuring application deployment settings in Intune.
| yes
|
| Intune Assignment Template
| Optional template for assigning applications to groups or users in Intune.
| no
|
The **SCCM** section in the **Updates** settings allows configuring default templates for SCCM Auto-Push deployments. Below are the available options:
[](https://docs.apptimized.com/uploads/images/gallery/2024-12/sccm-general-autopush.png)
Table 5. SCCM Options
| **Option**
| **Description**
| **Required**
|
| Enable Auto-Push
(checkbox)
| If enabled, additional options for configuring SCCM Auto-Push are displayed.
| no
|
| SCCM Environment
| Specifies the target SCCM environment for deployments,
| yes
|
| Deployment Type Template
| Predefined template for configuring application deployment settings (e.g., installation methods, rules).
| yes
|
| Deployment Template
| Predefined template for configuring deployment settings (e.g., scheduling, user experience settings).
| no
|
##### Intune Push Tab
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/carepush.png)
Table 6. Push
| **Option**
| **Description**
|
| Intune Environment
| This option allows choosing an appropriate environment.
**
**
|
| Intune Template
| This option allows choosing created templates.
|
| Intune Assignment Template
| This option allows choosing assignment templates.
|
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/image.png)
Enabling **Auto-Push** is available in the checkbox.
Enabling **Supersedence** is available in the checkbox.
Auto-push for latest version is available under **"Install the latest version"**.
Apptimized shows the following screen when successful:
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/ioTVTXiZys9b8s96-image-1683726876552.png)
App versions older than the current ones are cleared during the **autopush** process.
[](https://docs.apptimized.com/uploads/images/gallery/2024-04/microsoftteams-image-16.png)
A "**Create Assignment Template"** button allows creating assignment templates:
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/care-create-assignment-template.png)
Apptimized shows the following screen when successful:
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/guaimage.png)
Editing of template is available:
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/editing-templates-care.png)
Table 7. Editing Template
| **Option**
| **Description**
|
| End User Notifications
| This option allows choosing to show all toast notifications, show toast notifications for computer restarts or hide all toast notifications.
**
**
|
| Delivery Optimization Priority
| This option has two functions: "content download in foreground" and "content download in background".
|
| Time Zone
| This option allows choosing an appropriate time zone.
|
| Application Availability
| This option allows specifying when the app is downloaded to the user's device.
|
| Application Installation Deadline
| This option allows specifying when the app is installed on the targeted device. When more than one assignment is made for the same user or device, the app installation deadline time is picked based on the earliest time possible.
|
| Restart Grace Period
| This option allows starting as soon as the app installation has finished on the device. When the setting is disabled, the device can restart without warning.
|
| Device Restart Grace Period
| The default value is 1,440 minutes (24 hours). This value can be a maximum of 2 weeks.
|
**Restart grace period** will be Enabled by default.
When installing the app, the following window will appear:
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/grace-period.jpg)
##### SCCM Push Tab
The **SCCM Push** tab allows users to configure settings for pushing applications to SCCM (System Center Configuration Manager). Below is a detailed explanation of the options displayed in the image:
[](https://docs.apptimized.com/uploads/images/gallery/2024-12/sccm-push-general.png)
Table 8. SCCM Push
| **Option**
| **Description**
| **Required**
| **Example**
|
| SCCM Environment
| Select the target SCCM environment, where the application will be deployed.
**
**
| yes
| "Demo Environment"
|
| Deployment Type Template
| Choose a predefined template that defines deployment type settings, such as installation methods and rules.
| yes
| "Demo Deployment Type Template"
|
| Deployment Template
| Select a template for deployment configuration, including scheduling and user experience settings.
| no
| "Demo Deployment Template"
|
| Enable Auto-Push
| Automates application deployment to SCCM without manual intervention.
| no
| Checkbox
(Enabled/Disabled)
|
| Install the latest version
| Autopush for the lates available version in SCCM immediately.
| no
| Checkbox
(Enabled/Disabled)
|
| Enable Supersedence
| Allows an application to supersede an older version during deployment.
| no
| Checkbox
(Enabled/Disabled)
|
##### Auto-Push Workflow
- When **Enable Auto-Push** is checked:
1. The application is automatically exported to SCCM using the selected templates.
2. You can specify whether the deployment applies to **x86**, **x64**, or both architectures (if applicable).
3. No further manual actions are required for deployment initiation.
4. Ensure that the SCCM environment and templates are properly configured to avoid deployment issues.
- **Use Case for Auto-Push**:
- Automating deployments for routine application updates or large-scale rollouts.
- Reducing manual steps in the SCCM deployment process.
#### Untrack applications
The option to exclude the application from the list of monitored applications is available under the **Actions** column > **Untrack** button:
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/untrackapp2024.png)
The option to exclude all applications from the list of monitored applications is available under the **Untrack all applications** button:
[](https://docs.apptimized.com/uploads/images/gallery/2024-03/group-16.png)
#### Notifications
Apptimized notifies the user when the new package version is available. The following screen provides an example of the email notification:
[.png)](https://docs.apptimized.com/uploads/images/gallery/2023-05/Tvmg24cQSf9ErLTP-MicrosoftTeams-image-(58).png)
Apptimized notifies the user when the application package track request is resubmitted. The following screen provides an example of email notification:
[.png)](https://docs.apptimized.com/uploads/images/gallery/2023-05/0JYirlGlV4nC6lh1-MicrosoftTeams-image-(59).png)
# Care+
**Apptimized Care +** is a fully **configurable automated** application **lifecycle management** and **packaging** **service.**
The **"Care +" option** appears in **Updates** after it is initiated in the **project settings** by the **project manager.**
Apptimized shows the following screen when clicking **Updates** button:
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/caremain.png)
The screen above shows the default Apptimized Portal interface when several applications are added.
Care+ and Care groups data into six categories:
Table 1. Care+ and Care data categories
| **Category**
| **Details**
|
| Vendor
| This category provides the details about the application’s vendor (e.g., **Tim Kosse**)
|
| Software
| This category provides the details about the application’s name (e.g., **FileZilla**)
|
| Latest version
| This category provides information about the newest version of the application released by the vendor and available in the Apptimized Platform.
|
| Autopush
| This category shows if Autopush function is active.
|
| Your version
| This category provides information about the latest version of the application that is pinned within the recent user’s activities in the Care page.
The following colors are implemented to indicate the current state of the monitored application:
[](https://docs.apptimized.com/uploads/images/gallery/2020-07/q78N5eCZAV5tgJ95-Green.png) - The latest version is available in the user’s packaged application portfolio
[](https://docs.apptimized.com/uploads/images/gallery/2020-08/zBebxkPOBqODS8p6-Orange.png) - The newer version (in comparison to the one a user has in portfolio) has been released by the vendor
[](https://docs.apptimized.com/uploads/images/gallery/2020-07/nLgxiP04WWO3iDo5-Red.png) - The version a user has in the packaged application portfolio is outdated. This means that there are two or more recent releases of the application provided by the vendor
**Note**. The application version can be pinned in the following cases:
1. A user started the application package monitoring (**Project** menu > **Updates **option > **Track updates **button > Select the application > **Save** button)
2. A user requested to process the latest version of the application (**Actions** column > **Process version packages** section > Select the Windows bitness > Select PSADT or Intunewin package > Download package or Push to SCCM / Intune > Confirm update software > **Yes** button)
3. A user changes the version of the application package (**Actions** column > **Versions** button > Process package column > Select the application’s version > Download package or Push to SCCM / Intune > Confirm update software > **Yes** button)
4. A user changes the version of the application manually (**Actions **column > **Edit** button > **Your version** field > Enter the numeric value > **Save** button)
|
| Сare/+
| This category provides information on whether the Care or Care+ service is enabled.
The following options are available:
- Care - indicates that Care service is enabled;
- Care+ - indicates that Care+ service is enabled;
- - indicates that none of the services are enabled.
|
| Actions
| This category enables a user to provide the activities under the monitored applications.
The following actions are available:
- Process version packages for Windows 32 bit, Windows 64 bit
- Versions
- Edit
- Untrack
|
##### New package request
The option to track an application package and add it to the monitoring list is available under the **Track application** button > Select the best matching application > **Save** button.
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/selectingappscare.png)
The application appears in the list of monitored applications when successful.
##### New application request
The option to create a request to add an application to the Update monitoring list is available under the **Missing an application?** button. The Apptimized Team will check the possibility to add the application to the Update monitoring list.
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/2L0wW26CD33HdpOr-%D1%81are_7_2-2.png)
Apptimized shows the modal window when successful:
[](https://docs.apptimized.com/uploads/images/gallery/2023-05/l2zH1S9obNEcr06j-care_21-2.png)
Enter the value in the **Vendor name** field > Enter the value in the **Software name** field > **Request **button. All required fields are marked with an asterisk \*.
#### Update the application’s version
The option to update the application’s version is available under **Actions >Versions**:
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/versions-care.png)
Apptimized shows the following screen:
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/versionsupdatecareplus.png)
#### Editing Monitored Application Settings
The option to edit the application’s settings is available under **Actions >Edit**:
[](https://docs.apptimized.com/uploads/images/gallery/2024-09/editingappssettingscareplus.png)
Table 2. Editing Settings
| **Option**
| **Description**
|
| Your Version
| This category provides information about the latest version of the application.
|
| Send Notifications by Project Role or Group membership
| This checkbox enables sending notifications.
|
| Send Notifications to Specific Users
| This option allows choosing specific users by providing their emails.
|
| Lifecycle Servicing Option
| This option provides information on whether Care or Care+ service is enabled.
|
| Package type
| This option indicates which packaging technology should be implemented by Apptimized specialists.
|
| Target platforms
| This option indicates which packaging platform should be implemented by Apptimized specialists.
Packaging platform option is enabled by default.
|
| Urgent
| This option gives an opportunity to speed up the packaging process. Please clarify the deadlines with your project manager.
|
| Bitness
| This option indicates the bitness of the created package.
The following options available:
- x86
- x64
This option is required.
Both options enabled by default.
|
| Application Manager
| This option allows setting up default user assignee for managing application (downloading, editing, deploying, untracking).
|
| Comment
| This field gives an opportunity to provide description to auto generated issues and suggestions.
|
| Discovery Document
| This option allows uploading the discovery document of the application provided by the Apptimized team.
|
| Trigger
| This option allows defining events to control the frequency of update package delivery.
The following triggers available:
- Version-based
- Time-based
- Security release-based
|
## Customizer
**Customizer** is the next evolution of our Care product, allowing customers to apply custom settings ensuring every Care package meets their requirements.
#### How to access Customizer
To enable Customizer in a project, navigate to **Project Settings** and select the corresponding checkbox.
[](https://docs.apptimized.com/uploads/images/gallery/2025-02/image1.png)
**Note: **If the checkbox is not visible in the settings, contact the Apptimized support team or the designated contact person from Apptimized to request the necessary permissions.
#### Customization settings overview
All custom configurations are stored under the “Updates – Customization” and “Updates – Wrapper” sections in the project settings. These settings apply to all Care packages enabled within the project.
The **Customization** tab contains the following settings:
[](https://docs.apptimized.com/uploads/images/gallery/2025-02/image2.png)
Table 1. Configuration settings
| **Configuration **
| **Description **
|
| Package Name
| Defines the naming convention for packages
|
| Detection method script template
| Specifies the script template used to verify successful installation and uninstallation during Intune deployment
|
| Disable auto-update functionality
| Enables or disables application auto-update functionality (if supported)
|
| Remove desktop shortcuts
| Removes desktop shortcuts or leaves them based on the vendor’s default behavior
|
| **Configuration **
| **Description **
|
| Deployment Mode
| Defines the package installation mode (Silent, Interactive, or Non-Interactive)
|
| Installation logs location
| Specifies the log file path for PSADT and package logs
|
| Branding location
| Configures the registry key path used for package branding
|
| Custom Logo
| Sets a custom logo for the PSADT installation window (preferred format: .ico, 64x64)
|
| Custom Banner
| Sets a custom banner for the PSADT installation window (preferred format: .png, 450x50)
|
- Download the package locally
- Push the package to a connected deployment system (Intune or SCCM)