Prerequisites and firewall rules

The following prerequisites apply for Apptimized Platform: 

1. Browsers:  

2. Enabled Java-script in browser

3. Endpoint PC or VM with access to the 80 and 443 port of app.apptimized.com host

4. Firewall white list:  

Component

Description 

https://app.apptimized.com/  Address for access to Apptimized Portal 
wss://rdp-gw-v2.apptimized.com 

Address for working with RDP connections in Apptimized Portal 

Granting permissions to communicate via WebSocket SSL protocol is needed 

https://auth.apptimized.com/

Address for single sign-on 

https://admin.apptimized.com/

Address for manage organization configurations

https://apptimizedportalshare.file.core.windows.net
Address for download files from Apptimized Portal 
https://screenshots.api.apptimized.technology  Address for screenshots storage 

https://docs.apptimized.com/ 

Address for Apptimized user documentation 

*.chatlio.com 

Address for access to support chat widget 

*.swarm.apptimized.com 

Address for Apptimized Portal virtualization service. 
Granting privileges on wildcards subdomains is needed. 

Granting permissions to connect via RDP protocol is needed 

The standard account credentials for Apptimized Platform on Apptimized VMs are: 

Login Password
apptimized apptimized
administrator apptimized

 

Requirements and limitations for Apptimized Whitelabeling

The following requirements need to be met for custom domain Whitelabeling configuration:

Component Description
CNAME Record created with customer's DNS provider using the following configuration:

CNAME %subdomain%.%customerdomain%.%TLD% = apptimized-portal.azurewebsites.net

Example: CNAME apps.greatcompany.com = apptimized-portal.azurewebsites.net
TXT Record created with customer's DNS provider using the following configuration:

TXT = verification code = %customerdomain%.%TLD%

Example: TXT=7D86E8C065D4002DA1DC8E74C921D1EDAFA = greatcompany.com
SSL certificate Certificate in a form of PFX file + password combined into a PWD file. 
Domain address Address for custom Apptimized Portal whitelabeling.
DNS host Name of Domain Name Server host.
Domain for mail sending Address for email sending configuration.

The prerequisites need to be provided to Apptimized staff or delivery managers in order to proceed with the configurational process.

 

Requirements and limitations for Apptimized Connectors

SCCM Connector

The following prerequisites apply for SCCM connector: 

Intune Connector

The following prerequisites apply for Intune connector: 

ServiceNow Connector

The following prerequisites apply for ServiceNow connector: 

Azure VDI Connector
Apptimized TO GO Connector

The following prerequisites apply for Apptimized TO GO connector: 

  1. Speed of internet connections – min 50 Mb/s.
  2. Enabled firewall white list:

    Component Description

    https://app.apptimized.com/

    Address for access to Apptimized Portal 

    https://rdp-gw.apptimized.com/

    Address for working with RDP connections in Apptimized Portal 

    https://rdproxy.apptimized.com/

    Address for working with DRP connections in Apptimized Portal via proxy
    https://screenshots.api.apptimized.technology/ Address for screenshots storage
    https://auth.apptimized.com/ Address for single sign-on 
    *.swarm.apptimized.com

    Address for Apptimized Portal virtualization service. 
    Granting privileges on wildcards subdomains is needed. 

    Granting permissions to connect via RDP protocol is needed 

    *.chatlio.com

    Address for access to support chat widget 

  3. Endpoint PC or VM with access to the 443 port of app.apptimized.com host;
  4. Microsoft Windows Desktop (Windows 7 and above) or Server OS (Windows Server 2012 R2 and above) with installed .NET Framework 4.6.1;
  5. Windows 7: Fallback via HTTPS - downloading files from Apptimized Portal to the temp folder on the C drive of the TO GO machine & mounting the folder as a Network drive;
  6. Windows 10: SMB 3+ presence - mounting Apptimized Portal as Network drive; if SMB 3+ is not present, see Windows 7 scenario above.

 


Revision #23
Created 8 July 2020 08:58:09
Updated 27 July 2022 09:08:38